AI receptionist for trades
Never miss
another
job enquiry.
Bright Desk answers your phone when you can't. It talks to the caller, takes their name, number, postcode and what the job is, then texts the lot to you. You ring back when your hands are free. The job doesn't go to the next name on Google.
Built for plumbers first. Works for any trade that lives off inbound calls.
14 days free · no card to start · UK number included
On site · hands full
- Caller
- Dawn Hedges
- Phone
- 07700 900142
- Postcode
- RG4 7JT
- Job
- No hot water, boiler pressure at zero, two young kids at home
texted to you at 21:48
- 21:47 · no hot water · RG4 → texted in under a minute
- 06:58 · blocked drain · CB2 → texted
- sat 09:15 · locked out · RG1 → texted
- 12:30 · fuse board tripped · BS5 → transferred to you
- 19:22 · quote, bathroom refit · OX4 → texted
- sun 22:04 · leak through ceiling · N16 → flagged urgent
01How it works
A receptionist on every call, without hiring one
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It answers your calls
During work hours, after hours, or only when you don't pick up. You choose. The greeting is yours: your business name, your patch, your services. Callers hear a receptionist, not a voicemail beep.
On the line
"Good evening, you've reached Hedge End Plumbing. How can we help?"
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It gets the details that matter
Name, phone number, postcode, and what's actually gone wrong. It asks the follow-up a good receptionist would ask: is water coming through the ceiling right now, or can this wait until Tuesday?
Captured
Job: leak under bath, dripping through kitchen light fitting. Urgency: tonight.
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It sends everything to you
A text and an email within a minute of the call ending, with the caller's details and a summary. If you use a CRM or a shared calendar, we can push it there instead.
Delivered
SMS 21:48 · 1 new enquiry · Dawn H · RG4 · no hot water · call back
02After hours
This call came in at 21:47.
Nobody lost it.
Most trades enquiries that hit voicemail never leave a message. The caller just rings the next firm on the list. Here's what happens when Bright Desk picks up instead.
This one is scripted so you can read along. On a real trial, your first call takes about ten minutes to set up and you can ring the number yourself to test it.
Incoming call · 21:47 · Tue
0:00 / 0:55
Press play to read a scripted call, line by line, at real speed.
Scripted example
03Why it pays
The phone is where trades work comes from
Nobody fills in a contact form with water coming through the ceiling. They ring. Whoever answers gets the job.
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Your hands stay on the job
Elbow-deep in a cylinder cupboard, the phone goes. Today that's a choice between the customer in front of you and the one on the line. With Bright Desk it isn't.
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Urgent jobs get flagged as urgent
A burst main and a dripping tap are not the same call. The summary tells you which one you're ringing back first.
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Callers get a person-like answer, not a beep
The greeting uses your business name. The questions sound like the ones you'd ask.
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You call back with the details in front of you
Name, postcode and the fault, already in a text. No 'sorry, who was this again?'
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Fewer interruptions on site
Set Bright Desk to catch everything while you work, then ring back in one batch at lunch or at the end of the day.
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Missed calls turn into booked work
The enquiry that used to evaporate into voicemail now sits in your messages with a number to call.
04Do the sums
What do missed calls cost you now?
Drag the sliders. We've assumed only one missed caller in four would actually have booked, which is deliberately pessimistic.
Count the ones that ring out while you're on a job, driving, or done for the day.
A call-out and a repair for most plumbers sits between £120 and £300.
The sums, on our cautious assumption
- Missed calls a month
- 26
- Say 1 in 4 would have booked
- 6.5 jobs
- Work recovered
- £1,169/mo
- Bright Desk
- -£149/mo
Left on the table each month
£1,020
05Who it's for
Any trade that lives off the phone
We built Bright Desk with plumbing firms first, because that's who we build websites for. The same setup covers most trades.
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Plumbers
Burst pipe at 11pm. That call goes somewhere.
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Electricians
Half the house tripped and the fuse board's humming.
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Heating engineers
Boiler's down in January. They won't wait for a callback.
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Locksmiths
Locked out on the doorstep. They ring until someone answers.
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Roofers
Storm night. Twelve calls, two hands.
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Builders
Quote enquiries arrive while you're up scaffolding.
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Landscapers
Spring rush: the phone rings most when you're busiest.
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Cleaning companies
New contracts start with a phone call, not an email.
06Introductory pricing
One plan while we're new
Bright Desk is young and we're pricing it that way. Founding customers get set up personally by us and keep this rate.
Founding customer plan
£149 / month
+ £199 setup, once
Beyond your 200 included minutes, calls are 40p a minute. Most one-van firms never touch the overage.
Become a founding customer14-day free trial first. No card to start.
What's included
- 200 call minutes a month
- A greeting in your business name
- Caller, job and postcode captured on every call
- Emergency enquiries flagged in the summary
- Call summary by text and email within a minute
- Answers missed calls, out-of-hours calls, or every call
- Push enquiries to your CRM or calendar
- Set up with us over one phone call
07Questions
Asked by every tradesperson we've shown it to
Does it sound like a robot?
It sounds like a polite receptionist with a natural voice, and it's configured around your business: your name, your services, your area. Ring the demo number on your trial and judge for yourself. A few callers will still clock that it isn't human. What matters is that their details get taken instead of hitting voicemail.
Can it answer outside working hours?
Yes. You choose the mode: every call, only the calls you miss, or only out-of-hours. Most of our customers start with missed calls plus evenings and weekends.
Can it book appointments?
It can take the caller's preferred times and put them in the summary, or place a booking straight into a compatible calendar. Tell us what you use for scheduling and we'll confirm the fit before you pay anything.
Will I get a summary of every call?
Yes. Text and email within a minute of the call ending, and into your CRM if you use one. Each summary has the caller's name, number, postcode, the job, and how urgent it sounded.
What if a caller needs a person?
Urgent calls, or any category you pick, can be transferred straight through to you or a colleague. If nobody picks up, the caller isn't stranded: their details are still captured and sent on.
What happens to the call recordings?
Calls are transcribed to build your summary. Recordings and transcripts sit in your account, not in a marketing database, and callers hear a short disclosure at the start of the call. We'll walk through the details with you at setup.
08Start your trial
Try it on your own missed calls
Tell us your trade and your number. We'll set up a demo line configured for your business, usually within one working day, and you can ring it yourself before a single customer does.
Prefer to talk it through first? Email [email protected] and we'll ring you.